ServiceNow, once again, has been recognised as a Leader in the 2024 Gartner Magic Quadrant for the CRM

January 21, 2026

As the CRM customer engagement center market evolves, our focus remains clear. We’re helping organisations move from managing conversations to orchestrating resolution across department, transforming service into a competitive advantage that builds loyalty and growth.We believe our recognition as a Leader in this Gartner Magic Quadrant is further proof of our continued commitment to expand CRM innovation while improving middle- and back-office operations to deliver seamless, personalised customer experience.

Get more insights in the Gartner Magic Quadrant report.