Forethought, a leader in agentic AI for customer e xperience, has introduced its AI CX platform for enterprise support in the new AI Age
The AI CX platform supports organizations in deploying AI age nts across multiple channels such as chat, email, voice, and SMS. It also integrates with functions across customer service, sales, marketing, and account management, ensuring automation and intelligence across the full customer experience.
Sami Ghoche, co-founder and CEO of Forethought, said, “Making Forethought available on AWS Marketplace offers customers a faster, more efficient way to access our agentic CX platform. Clients in SaaS, e-commerce, fintech, healthcare, and retail already leverage these capabilities to handle over a billion customer interactions monthly.”
Transforming Enterprise Customer Experience
Forethought’s AI CX platform includes the industry’s first multi-agent, omnichannel AI powered by a proprietary agentic reaso
Built on AWS, Forethought’s cloud-native solutions ensure enterprise-grade security, performance, and scalability. With the addition of AI Agents and Tools in AWS Marketplace, businesses can streamline procurement, reduce vendor evaluation time, and simplify licensing and payments using AWS accounts.
Offered as a vendor-hosted SaaS solution, Forethought supports enterprise-level multi-agent orchestration. AWS customers can now subscribe to Forethought directly through AWS Marketplace, unlocking faster AI adoption for customer experience innova tion.
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News Source: Businesswire.com
